Operations Leader · India

Gaurav Partap
Singh Minhas

PMP®  ·  McKinsey Forward Alumnus

Twenty years of turning ambiguous, high-volume operating environments into disciplined, scalable functions. Across telecom, digital platforms, and EdTech.

"Structure Where There Is None."
Operational Turnarounds Service & Platform Operations Vendor Governance
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20+
Years of Operations Leadership
2.5M
Customers Impacted at Airtel
187
Countries, Platform at Veera
₹5Cr
Annualized Savings Delivered
30
Days to Clear a 90-Day Backlog
9K
Engineers Impacted Nationally
About

Built for complexity.
Wired for results.

I am a senior operations leader who has spent two decades walking into broken, ambiguous, high-volume environments and walking out with systems, teams, and frameworks that actually perform.

"Experience gets you in the room. But the work gets you the outcome."

My career spans Bharti Airtel, Harappa Education, and Veera. Across every assignment, the mandate has been the same: create structure where there is none, govern what others cannot, and deliver at a scale that moves the business.

PMP® Certified — Above Target, All Domains (2026)
McKinsey Forward Alumnus — Strategic Leadership Program
Immediate availability — Open to India and global remote roles
01
Operational Turnarounds
Entering broken environments, diagnosing root causes fast, and building operational infrastructure that holds under pressure and scales with growth.
02
Service & Platform Operations
End-to-end ownership of digital and service platforms. From CMS and rewards infrastructure to CPaaS vendor ecosystems and global OTP delivery across 100+ countries.
03
Vendor Governance
Multi-partner ecosystems across geographies. Vendor selection, SLA enforcement, performance governance, and accountability frameworks that stick.
Experience
2023 — 2026
Veera
Director, Product Operations
Remote, Gurugram  ·  Consulting from Apr 2025
  • Built operational backbone for a platform scaling to 2M+ registered users across 187 countries with 300K+ verified wallets.
  • Governed rewards catalog, CMS platform, global OTP infrastructure, and Web2-to-Web3 migration end-to-end.
  • Introduced AI-assisted workflows for redemption analytics and inventory optimization.
Web3 · Digital Platform · Global Ops
2021 — 2023
Harappa Education
Associate Director, Product & Content Operations
Delhi  ·  B2B & B2C
  • Cleared a 90-day content publishing backlog in 30 days. Led a 23-member combined team across in-house and outsourced units.
  • Managed operations and CX for 50,000 active learners across two business lines.
  • Reduced delivery variance by 40% through cross-functional governance restructuring.
EdTech · Content Ops · CX
2004 — 2017
Bharti Airtel
National Lead, Fault Repair & Operations Manager
Gurugram / National  ·  B2C Broadband
  • Owned national fault repair for 2.5M subscribers across 20+ circles, impacting 9,000 field engineers. Delivered INR 5 Crore savings and 20% efficiency gain.
  • Built the broadband reactivation function from zero. Grew recovery volumes from 400 to 2,000 per month. Achieved #1 national ranking.
  • Advanced through 7 years in frontline operations before national mandate. Deployed IVRS across 16 cities, activating 135 dedicated hotlines.
Telecom · National Scale · 13 Years
Consulting

Bringing operational clarity to your most complex problems.

Available for consulting engagements where senior operations leadership is needed to diagnose, restructure, or scale a function. I work with startups, scale-ups, and established enterprises.

01
Operational Diagnostics & Turnaround
Audit broken functions, identify root causes, and implement frameworks that restore performance fast.
02
Platform & Program Operations Setup
Build operational infrastructure for digital platforms, vendor ecosystems, and cross-functional programs from scratch.
03
Governance & Performance Frameworks
Design KPI systems, SLA structures, and governance cadences that give leadership real visibility and accountability.
Currently Available

Let's build something that actually works.

Whether you need a senior ops leader on a full-time basis or a focused consulting engagement to solve a specific problem, I am open to the conversation.

Selectively exploring senior leadership roles

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